Conflict among coworkers affects patient care and service. Also, important projects may suffer as coworkers spend their energy on troubling or non-existent relationships. That’s why it’s so important to develop employee awareness and skills related to coworker relationships. This booklet addresses how people interact at work, how and why differences arise, what to do when they arise, and how you can personally influence the quality of relationships you have with other employees on the job. This book is ideal for individuals who may benefit from greater self-awareness about their relationships at work. It is also a useful text for staff development workshops and coaching.

• Test Case of the Testy Office Staff
• The Case of the Battling Nurses
• You Can Make a Difference!

• How Do You Think Others See You?
• Building Understanding
• Confront a Co-Worker for the Sake of a Better Relationship
• Make Your Positive Attitude Contagious
• Giving Constructive Negative Feedback
• Inviting Feedback from Others
• Format for a Quick Thanks
• Live Up to Your End of the Job
• Respecting Others’ Time and Priorities
• Simple Apologies That Earn You Forgiveness and Respect
• Ask Yourself about the Balance in Your Life

• Group Self-Assessment
• Develop the Do’s and Don’ts for Your Work Team
• Using the 10 Principles with Difficult Co-Workers
• Improving a Problem Relationship
• On the Phone
• Harmony Is within Your Power!