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| Popular Speech Topics |
- The Indispensable Healthcare Manager
Drawing on her award-winning book (with
G. Scott) The Indispensable Health Care Manager, Wendy inspires
managers to stretch their thinking and their repertoire
of skills, so they can become increasingly indispensable
to your organization and ever more gratified on the job.
- Service Lessons from My Patient
Experience
Learning from her personal experience
with breast cancer, Wendy identifies compelling priorities
for enhancing patient/customers’ healthcare experiences
- Getting a Grip: Personal Coping
Strategies for People Running Ragged
Talented healthcare executives struggle
to keep their balance in today’s rat race of information
overload, multiple constituencies, ambitious plans, changing
priorities, instant messaging, and limited resources. Wendy
describes six powerful strategies healthcare leaders can
use to focus and leverage their precious energy, replacing
pressure and overload with momentum, balance and perspective.
The results: Less frustration, increased stamina and greater
gratification in their dynamic leadership role.
- How to Stage a Five Star Patient
Experience
As we move from the service economy to
the experience economy, patients/customers want extraordinary
experiences in their interactions with healthcare organizations
and people. This speech moves managers to become “producers”
of great service performances.
- Leading the Way to Impressive Customer
Service
Wendy articulates the essential roles
of healthcare managers in pursuit of excellent service and
extraordinary patient/customer satisfaction.
- Achieving Impressive Customer Service
Reaching the Next Level: For organizations
dedicated to achieving impressive customer service, Wendy
identifies directions for the future that add to your service
strategy depth, dimension and heightened results.
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