| |
Planning Boost for Targeted
Teams |
Targeted to help service teams (e.g.,
service improvement teams and subcommittees and service lines
such as ER, ambulatory care, and clinical specialties) refresh
their strategies to achieve consistently positive customer experiences.
- Engage the group in stocktaking about customer satisfaction
and service quality in their domain: Where are we? What
do we see as our strengths and needs
- Short presentation on the big-bang opportunities to make
a difference for patients and other customers related to
their goals
- Focus on a short list of interventions with the greatest
potential to make a difference
|
| |
 |
|
|
