Learn more about "Soul-Full Work" Wendy's new program for nurse recruitment, retention and renewal

Getting a Grip: Personal Coping Strategies for Managers Running Ragged
Talented healthcare managers are struggling to keep their balance in today’s rat race of information overload, multiple roles and priorities, instant messaging, and limited resources. Rich with powerful metaphors, stories and six concrete strategies, this program helps managers to focus and leverage their precious energy, replacing pressure and overload with momentum, balance and perspective. The results: Less frustration, increased stamina and greater gratification in your dynamic leadership role.

Wendy is writing a bimonthly “Executive Toolbox” for the new e-zine Hospitals and Health Networks On-Line.

Wendy presented three teleconferences for Catholic Healthcare West. CHW managers from far and wide tuned in to hear about “The Indispensable Health Care Manager,” “The Manager’s Role in Impressive Customer Service,” and “Getting a Grip: Personal Coping Strategies for the Harried Manager.”

Wendy presented two teleconferences for Picker/National Research Corporation’s clients on “Showing Respect for Patients’ Needs, Values and Preferences” and “Focus on Employee Satisfaction.”

Wendy reaches hundreds of people via telephone conferencing. Listeners follow Wendy’s Power Point presentation on their computers as Wendy talks. At the end, people ask questions and offer comments across the miles.

Wendy’s new “Managers’ Toolkits” on specific service improvements. Buy these for individual managers and purchase the plan for a 90-minute “Briefing for Managers” that orients all managers to each toolkit. Toolkits are available on improving explanations to customers, effective complaint-handling, improving first impressions, telephone professionalism, and strengthening interdepartmental cooperation.