 |
Five Toolkits for Managers to Improve Staff Performance and Customer Satisfaction |
|
Provide your managers with the concrete tools they need to engage their teams in pursuing each of these important service improvement goals! |
||
| Content | ||
| Manager’s Toolkit 1 | Improving Explanations to Patients and Other Customers | |
| Manager’s Toolkit 2 | Improving Customer Service on the Phone | |
| Manager’s Toolkit 3 | Improving the Way Staff Members Handle Complaints | |
| Manager’s Toolkit 4 | First Impressions Last | |
| Manager’s Toolkit 5 | Strengthening Interdepartmental Relationships | |
| Toolkit Pricing | • Toolkit: $50/each |
|
 |