These days, if managers feel mastery of their jobs, it’s cause for suspicion. Competition, growth, financial stability, staff retention, and customer satisfaction are moving targets that continuously pose new challenges to healthcare leaders. This book inspires managers to stretch their thinking and their repertoire of skills, so they can become increasingly indispensable to your organization and ever more gratified on the job. This book is loaded with practical tools! It is a learning guide for the individual manager and an ideal text for hands-on leadership development.

Wendy Leebov also provides leadership development services to help managers embrace the key competencies of the indispensable health care manager. Contact Wendy for more information.

• Listening to Customers Attitude Check
• Moving from Good to Impressive
• Quick Service Warm-ups and Service Recognition Warm-Ups

• Big Picture Interview
• Skip-Level Meetings
• Meeting Mix Memory Aid
• Mapping Downstream and Upstream Consequences

• Think of a Coach
• Delegation Roadblocks
• Coaching Model

• My Inner Talk
• Making Your Case for Change
• Where Are We Going and How Will We Get There?

• Up-Front Results Imaging and Sticky-Note Planning
• Interruption Control
• Rapid Cycle Improvement Planning
• The Finishing Frenzy

• Create a Safe Container
• Setting Ground Rules
• Important Topics for Regular Communication

• Interdepartmental Partnership Contract
• Let’s Have Lunch
• Feedback Model

• Outside-In Thinking
• Balanced Scorecard
• Strategic Sabbatical
• Straightforward Approach to ROI

• Employee Pulse
• Coworker Commitments for Workgroup Harmony
• Generational Differences
• Work-Life Balance Bingo

• “Ligging”
• Scheduling Your Priorities

• A Tribute to You on Your Ninetieth
• Interviews with Respected Others
• Learning Process Preferences Audit