Goals
- Equip supervisors with the basic supervisory skills needed
to manage people in ways that help them be productive, goal-oriented,
reliable, customer-oriented and professional
- Strengthen communication, teamwork and mutual support
among supervisors
- Encourage supervisors to pursue and encourage learning
opportunities by involving them in an engaging and gratifying
learning experience
Sessions, topics and schedules tailored
to your needs
One Example
Day 1: Managing People
- How to make an effective transition from frontline worker
to supervisor
- How to communicate clear job expectations and engage
your staff in goal-setting
- How to identify what motivates your employees and use
this understanding to enhance their job satisfaction and
performance
- Employee recognition skills and supervisor’s toolkit
Day 2: Constructive Feedback and Coaching
- How to give constructive feedback
- How to delegate and coach
- Managing the marginal employee
Day 3: Effective Communication and Managing
Up
- How to engage employees in two-way communication and problem-solving
- How to keep employees in the loop by communicating effectively
- How to clarify your boss’ expectations of you
- How to make your case to get direction or resources
- How to relate to your boss in ways that make his/her job
easier
Day 4 (one month later): Supervisor as Facilitator
- How to promote teamwork and positive coworker relationships
- How to conduct efficient, worthwhile meetings
- How to address sticky interpersonal situations
- Set individual priorities for on-the-job application of
skills learned
- Explore ways this group can serve as a support system
for one another
The Learning Process within Each Session
- Practical, drawing on people’s own on-the-job issues
and situations
- Interactive with hands-on practice, not lectures
- Small group work on applying skills to supervisors’
own situations and helping each other become more effective
- Simple options for applying skills learned on the job
Materials
- 3-ring notebook with index and handouts related to each
session
- Case situations, worksheets, instructions for group activities,
skill models and job aids, tips and follow-up options
- Easy-to-read and practical
Value Added
- Post-Session Executive Summaries
and Follow-Up Suggestions Written and/or face-to-face
summary for executives of skills addressed with suggestions
as to how executives can support and reinforce supervisors’
learning.
- Interim Phone and E-mail Coaching
All participants and executives may receive phone or email
coaching between sessions for specific help on issues or
efforts to apply skills on the job.
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