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About Wendy Leebov |
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Change Strategist and Coach
- A passionate advocate for customer-driven
health care, healing environments and excellence by design,
Wendy has years of experience helping leaders launch and
sustain far-reaching strategies that enhance patient/customer
satisfaction, employee retention and business results.
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Seasoned Consultant
- Wendy has twenty years of service with
Albert Einstein Healthcare Network in Philadelphia. Most
recently she was VP, Human Resources and formerly she was
Associate VP, Organization Development. While at Einstein,
she was responsible for strategic HR leadership, executive
coaching for change strategies, board development, employee
satisfaction and retention strategies, and internal communications.
She was the founder and former president of the Einstein
Consulting Group, nationally respected for helping more
than 300 healthcare providers institute strategies to achieve
service excellence and leadership effectiveness.
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Dynamic Presenter and Facilitator
- Wendy has facilitated hundreds of planning
and team-building processes and retreats, and presented
inspirational speeches, symposia, teleconferences and skill-building
workshops for healthcare and communication organizations.
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Author/Writer
- Wendy has written more than 10 books for
healthcare leaders, managers, physicians and staff, including
several healthcare best-sellers. She is also the creator
of on-line toolkits, leadership toolkits, manuals and articles.
She is known for focused, clear, practical, punchy writing.
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Lifelong Learner
- With a doctorate in Human Development
from the Harvard Graduate School of Education, Wendy reads
voraciously, scouts best practices and learns from experience.
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Awards
- Book of the Year Awards for Indispensable
Health Care Manager (ACHE), Achieving
Impressive Customer Service (ASHHRA), Service
Excellence: The Customer Relations Strategy for Health Care
(ASHET), and Healthcare Managers
in Transition (ASHHRA)
PACE Award for “Strategy to Align with Shared Values”;
Philadelphia Area Council on Excellence
Humanism Award; National Society for Patient Representation
and Consumer Affairs, AHA
Distinguished Educator Award; American Society for Healthcare
Education and Training
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